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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read the 5 Star Reviews
for Precision Garage Door DE:

Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/21/2012
Comments: Online
submission
[?]
The service I received was extremely friendly and professional, extraordinarily thorough, and very prompt. I cannot say enough about the quality service from Precision. I would highly recommend Precision to anyone in need of garage door service. Without a doubt a five star company!
–Elaine Butterfoss
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Jim
Broken Garage Door Spring Repair
Bear, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/20/2012
Comments: Online
submission
[?]
Pell was early, which is great for me. Reviewed all options. Glad to hear owner brings dog to work, Pell offered my dog a treat too. Job was completed timely and efficiently. The completed job was explained and future options reviewed also. Thank you. I will use Precision again and refer your company.
–Debra Abbott
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Pell
Garage Door Install
Hartly, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/16/2012
Comments: Telephone
submission
[?]
I was very favorably impressed with Britt & Danny. This is the first time "ever" that technicians showed up and started to work & when I came out, they "stopped and took the time to shake my hand" - that's never happened before. I will strongly recommend Precision Garage Doors to everyone I can
–Richard
A Response from Dean Wilkinson:
Thank you for such positive comments regarding our technicians and service. We strive to be the best in our industry and when we receive compliments like this, it only reinforces our determination to make sure every customer has the same experience. Thank you again......Teri
Service Provided:
Garage Door Install
Technician:
Britt
Garage Door Repair
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/14/2012
Comments: Telephone
submission
[?]
My door is operating very well now and I'm very with the service I received
–Ed Godsell
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Pell
Garage Door and Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/13/2012
Comments: Telephone
submission
[?]
Your installer, Troy, did an extremely good job. He re-measured before he started & he was very knowledgeable about everything he was explaining. I'll refer Precision Doors as often as possible
–Robert Viskup
Service Provided:
Garage Door and Opener Install
Product:
Steel Garage Doors
Technician:
Troy
Garage Door Opener Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/11/2012
Comments: Telephone
submission
[?]
As a customer, I really appreciate the fact that Dan called when he was running a little late - nothing upsets me more than someone being late and wasting my time (except trying to do it myself and making the problem worse). I've always called Precision and every tech has been easy going yet professional and knowledgeable. Keep up the good work.
–Fred Pena
Service Provided:
Garage Door Opener Repair
Technician:
Dan
Garage Door Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/11/2012
Comments: Telephone
submission
[?]
Since having my garage door rebuilt it operates better than it ever did. I'm very pleased with your technician, Dan.
–Vincent Gulotti
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Dan
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/10/2012
Comments: Telephone
submission
[?]
The new sensor that was installed is much more sensitive than the one I had before! If anything is in the way of it, the door's operation is stopped, which works out great. Definitely would recommend to friends and family.
–Ruth S.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Manager:
Dana
Garage Door Install
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/10/2012
Comments: Telephone
submission
[?]
I will definitely tell my friends and family what a good experience I had with my new garage door from Precision Garage Doors
–Ginny Macedo
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Dan
Garage Door Install
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/09/2012
Comments: Telephone
submission
[?]
Our new door is wonderful. I was very happy with the service I received and the technician who installed my new door.
–Dan Prall
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Troy
Garage Door and Opener Install
Smyrna, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/08/2012
Comments: Telephone
submission
[?]
Thanks to Precision Garage Door my new garage door and opener are very nice and working great. Troy was very professional and everything went very well. I'll be calling in the future to have a 2nd garage door opener installed.
–Nancy Johnson
Service Provided:
Garage Door and Opener Install
Technician:
Troy
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/07/2012
Comments: Telephone
submission
[?]
Your tech was on time, completed a door evaluation, assessed the problem, and the parts were on his truck, so we had a same day repair, as advertised. He discussed everything with me and kept me informed of his progress. He was courteous and very knowledgeable. I've always called Precision and will continue to do so, as well as refer everyone. Thanks.
–RITA M.
Service Provided:
Garage Door Repair
Technician:
Danny
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2012
Comments: Telephone
submission
[?]
Pell explained everything he was going to do prior to the servicing of our door. I thought he did a great job! I've been a Precision Garage Door customer for almost 10 years and will continue to call if I have a concern and refer anyone who asks.
–William E.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Pell
Garage Door Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2012
Comments: Telephone
submission
[?]
Dana did a great job & we really appreciate it. We've had service in the past by Precision Garage Door & prefer Dana for any future repairs
–Jack Hoylman
Service Provided:
Garage Door Opener Install
Manager:
Dana
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/01/2012
Comments: Telephone
submission
[?]
I was very pleased with Dan and will be more than happy to recommend Precision Door. I feel as if I received great service.
–Pat B.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dan
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/01/2012
Comments: Telephone
submission
[?]
I was very pleased with Dan and will be more than happy to recommend Precision Door. I feel as if I received great service.
–Pat B.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dan
Garage Door Opener Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/30/2012
Comments: Telephone
submission
[?]
Our door works great now & we'll be happy to refer our friends to Precision Garage Doors. We're very happy with Dana & Jim & would be happy if these same technicians come back if we need future repairs. They were very professional & completely cleaned up when they were finished. Thanks for always providing great service.
–Leslie Simendinger
Service Provided:
Garage Door Opener Repair
Manager:
Dana
Garage Door Opener Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/30/2012
Comments: Telephone
submission
[?]
Our door works great now & we'll be happy to refer our friends to Precision Garage Doors. We're very happy with Dana & Jim & would be happy if these same technicians come back if we need future repairs. They were very professional & completely cleaned up when they were finished. Thanks for always providing great service.
–Leslie Simendinger
Service Provided:
Garage Door Opener Repair
Manager:
Dana
Garage Door Install
Bear, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/27/2012
Comments: Online
submission
[?]
Overall excellent experience from sales to office to installation. Why did I choose Precision? I had a neighbor who had "Amarr" garage doors installed by "Costco". I fell in love with the product, however, I was not impressed by the "out of state" contractor (installer). So I went online and searched for companies (great webpage)that carried this product line. When I saw the "Overhead Door" name pop up, I decided to call your office, amoung others, and scheduled appointments. The rest is history. John Wise (sales) was knowledgable of the product line and helped use choose the model and style, including the the Genie opener. Terry (office) was friendly and helpful during the mixup with the cardcard for the deposit. I can't say enough about Troy. First, he helped me move my '65 Mustang (not running) out of the garage so that he could do the installation. He was courteous, respectful, knowledgable and thorough in the installation of our doors and opener. Troy took the time to answer all of my questions and stayed past dark to insure final product was perfect. We could all use more people like Troy in the service industry. To wrap this up, we would highly recommend Precision Door Service and their staff to anyone who wants a great product, installed professionally, by knowledgable and friendly staff.
–Peter Cheney
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Troy
Garage Door Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/27/2012
Comments: Online
submission
[?]
I had used Precision before when the spring broke and the repair was done quickly. Last week, the door and/or opener started to malfunction, not closing all the way, reversing when nothing seemed to be in the path. My opener was 18 years old so I thought it was time to replace it. I called Precision and Russ presented the options at the first visit and came back to do the install 5 days later. I watched the process which was completed quickly and neatly. I will use Precision again for my garage door opener needs. Thanks.
–joseph grieco
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Dan
Broken Garage Door Spring Repair
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/21/2012
Comments: Online
submission
[?]
Service was great. Service Tech. was very good. My Mom referred Precision to me. Thanks everyone
–Brian Anderson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Dan
Broken Garage Door Spring Repair
Seaford, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/17/2012
Comments: Online
submission
[?]
I was very pleased with the service to my businesses garage door. The original instalation was very poor and Britt showed me the problems and how they needed to be corrected before doing any individual work on the door. This door works better than it ever has. I will be using Presision for any future issues I may have & will reccommend their service to friends and family. The website was what originally got my attention when looking for a company to repair my gagare/recieving door.
–gal sussman
A Response from Dean Wilkinson:
friends and family. The website was what originally got my attention when looking for a company to repair my gagare/recieving door.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Britt
Garage Door Repair
Smyrna, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/14/2012
Comments: Online
submission
[?]
The service manager Dana and service technician Pell arrived at our home ahead of the scheduled appointment time to repair our garage door. From the start to finishing of the repair we were comfortable with their recommendations and work. We did not plan to spend the amount of money that we did for the repair but it was an investment into our home that will reap lasting results. We thank you for your five star service. Thank you so much.
–wayne oakley
A Response from Dean Wilkinson:
that will reap lasting results. We thank you for your five star service. Thank you so much.
Service Provided:
Garage Door Repair
Manager:
Dana
Broken Garage Door Spring Repair
Viola, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/06/2012
Comments: Online
submission
[?]
The repair of our garage door was taken care of quickly and the technician,Russ, was very polite and professional. He took the time to explain the pricing and repair process to me and I greatly appreciate that.
Thank You!
–talley darling
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/04/2012
Comments: Online
submission
[?]
I was very satisfied with every technician I dealt with.
We had a issue with the door and it was remedied very well by Russ. The service has been outstanding.
–Patricia Gelb
Service Provided:
Garage Door Repair
Technician:
Dan
Garage Door Install
Smyrna, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/04/2012
Comments: Online
submission
[?]
Thank you for the excellent service provided regarding the purchase & installation of our new Amarr steel garage door and Liftmaster garage door opener. My wife & I are very impressed with the expertise and professionalism provided by your representatives Russell, Britt and Terry. All phases of the sales/installation process were completed in a timely manner as promised. You exceeded our expectations. Great job!!
–Donald Palmer
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Dan
Broken Garage Door Spring Repair
Bear, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/03/2012
Comments: Online
submission
[?]
I have used Precision several times over the past several years (since I have owned my house). I have always had a good experience. This past visit was another 5 star effort. The technician was early, quickly assessed the problem, was very personable, explained what he was doing and why, and he completed the job quickly. I would highly recommend Precision to others (and I already have).
–geoff heath
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Cables
Manager:
Dana
Garage Door Repair
Ocean View, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/02/2012
Comments: Online
submission
[?]
We called at 8 am and by 12:30 Russ Richmond was on the job, by 2:30 he had completely rebuild the infrastructure of our garage door and reprogramed all our remotes. He was professional and efficient. Nice guy too, but more importantly, a good work man. Thanks Russ.
–robert preston
Service Provided:
Garage Door Repair
Product:
Garage Door Rebuild
Technician:
Russel
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/27/2011
Comments: Online
submission
[?]
I very much appreciate that Precision Door did indeed provide same day service. It was a Saturday and also Christmas Eve day. I called several other contractors and did not speak with a person at any of them. I called Precision Door, spoke with a person (not an answering machine) and an appointment was made for later that day. The technician, Dana, arrived earlier than planned (another bonus). He performed the replacement of springs skillfully and expeditiously. Plus he was just a really nice guy.
–Keith Whitlock
Service Provided:
Broken Garage Door Spring Repair
Manager:
Dana
Garage Door Opener Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/22/2011
Comments: Online
submission
[?]
I just wanted to express our satisfaction with your company and leadership from Dean & Larry. Russ, our technician, did a fantastic job. He was prompt, professional, and explained everything in detail. He addressed all of our concerns. Russ is a credit to your company. Thank you for such great customer service.
–Frank / Eileen Levy
A Response from Dean Wilkinson:
Frank - thank you for placing your trust in Precision Garage Door Service. We value you as a our customer and appreciate the fact that you not only remembered us for your new garage door needs, but also the time you've taken to share your comments. I wish you both well in your new home and hope you have a healthy, prosperous and Happy New Year. Thank you again for choosing Precision Garage Doors.....Teri
Service Provided:
Garage Door Opener Repair
Technician:
Russel
(302) 353-4401
Wilmington Area
4.89 out of 5 stars
(171)
Read All Wilmington Reviews
(302) 722-4188
Newark Area
4.69 out of 5 stars
(82)
Read All Newark Reviews
(302) 724-6240
Dover Area
5 out of 5 stars
(29)
Read All Dover Reviews
  • Brookdale Heights
  • Camden
  • Camden Wyoming (4)
  • Dover (19)
  • Hartly (3)
  • Hazelwood
  • Hazlettville
  • Highland Acres
  • Little Creek
  • Magnolia (3)
  • Oak Grove
  • Pearsons Corner
  • Port Mahon
  • Rising Sun-Lebanon
  • Rodney Village
  • Seeneytown
  • Warren Landing
  • White House Landing
  • Woodside
(302) 329-7039
Rehoboth Beach Area
4.52 out of 5 stars
(33)
Read All Rehoboth Beach Reviews
  • Bay Harbor
  • Beaver Dam Acres
  • Dewey Beach
  • Henlopen Acres
  • Heronwood
  • Lewes (17)
  • Marshtown
  • Murrays Corner
  • Nassau
  • Rehoboth Beach (16)
  • The Woods On Herring Creek
(302) 261-3453
Bear Area
4.9 out of 5 stars
(48)
Read All Bear Reviews
(302) 289-3080
Felton Area
4.89 out of 5 stars
(9)
Read All Felton Reviews
  • Brookhaven Estates
  • Felton (7)
  • Frederica
  • Hopkins Corners
  • Hughes Crossroads
  • Little Heaven
  • Mastens Corner
  • Petersburg
  • Plymouth
  • Riverview
  • Viola (2)
(302) 339-8492
Georgetown Area
5 out of 5 stars
(8)
Read All Georgetown Reviews
  • Baileys Landing
  • Bethel
  • Blades
  • Briar Hook
  • Bridgeville
  • Broad Creek
  • Concord
  • Craigs Mill
  • Douglas Forge
  • Dublin Hill
  • Fisher Mill Park
  • Flea Hill
  • Georgetown (2)
  • Hollyville
  • Kings Crossroads
  • Middleford
  • Piney Grove
  • Richard Heights
  • Seaford (6)
  • Stockley
(302) 449-4022
Middletown Area
4.96 out of 5 stars
(34)
Read All Middletown Reviews
(302) 725-4975
Milford Area
4.75 out of 5 stars
(20)
Read All Milford Reviews
  • Abbotts Mill (14)
  • Adams Crossroads
  • Adamsville
  • Andrewsville
  • Argo Corners
  • Blanchard
  • Chestnut Knoll
  • Ellendale (1)
  • Federalsburg
  • Fleming Corners
  • Greenwood
  • Harrington
  • Jefferson Crossroads
  • Layton Corners
  • Lynch Heights
  • Melvin Crossroads
  • Milford (2)
  • Milton (3)
  • New Market
  • Slaughter Beach
  • Vernon
  • Woods Haven
(302) 297-8179
Millsboro Area
4.96 out of 5 stars
(27)
Read All Millsboro Reviews
(302) 514-1998
Smyrna Area
5 out of 5 stars
(11)
Read All Smyrna Reviews
  • Brenford
  • Chambersville
  • Clayton (1)
  • Collins Beach
  • Delaney Corner
  • Kenton
  • Nandains Landing
  • Smyrna (10)
  • Walker
  • Whitehall Landing
  • Woodland Beach

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1-866-579-4295
20 Shea Way #206b Newark DE 19713
Precision Garage Door Warranty

We Service ALL Major Brands, Including...


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