Click to see Bios, Ratings, Backgrounds & Drug tests
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
Joey was my technician on Saturday, 10/16/10. Opener installed without problems. All trash was taken with tech. i am pleased with the opener. However, when I tried to change the pass code, I could not. I haven't called Joey back, yet to go over it again. I have only one complaint, that my original scheduled installation was 10/14/10. I left my job early, to be home between 4 and 6 pm. This time needed to be made up, which could not be due to other circumstances. I guess maybe a call should be scheduled 1 hour prior to the 2 hour window would be helpful. I would not have left work at all. I am very happy with the door. It is so quiet I am still looking to make sure it is working. Thanks, LS
A Response from Dean Wilkinson:
–Leigh Scatasti
Ms. Scatasti: Thank you for providing input to help us better serve our customers. We'll be sure to make it a standard procedure that all technicians call their next customer in advance and provide an estimated time of arrival. We appreciate all of our customers and hope we can be of service in the future. Thank you again.........Teri
