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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door:

Precision Garage Door DE
has received 587 reviews, averaging:

4.88 of 5 Stars

Broken Garage Door Spring Repair
Pike Creek, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/29/2011
Comments: Telephone
submission
[?]
Everything is excellent. Your technician was on time, in uniform, knowledgeable, and very welcome when needing an emergency repair on a cold Sunday. I thought it was a little pricey, but my door works great now and knowing that I have a warranty on this also gives some peace of mind.
–Rod Hausmann
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Danny
Garage Door Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/28/2011
Comments: Telephone
submission
[?]
Your price and service were definitely the selling point for me. Everyone I dealt with was very professional from beginning to end. Dana was great & provided my estimate. My office contact was great & so was Brandon with the installation of my new garage door, as well as the other techs that were here. All in all I had a very good experience. I was referred by a neighbor and will be sure to refer anyone I can, also.
–Jackie Steinhoff
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Opener Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/22/2011
Comments: Telephone
submission
[?]
Everything went wonderful and I'm very satisfied. The technicians knew what they were doing, were very friendly and everything was very well handled. Thank you.
–G. Cook
Service Provided:
Garage Door Opener Repair
Product:
Steel Garage Doors
:
Garage Door Install
Pike Creek, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/22/2011
Comments: Telephone
submission
[?]
Your technicians are super! I was blown away by their efficiency and how well they work together. They not only worked hard and fast, but the did it right the first time and deserve recognition for their jobs. Not only did I plan to refer Precision because I'm so pleased, but I have already referred one of my neighbors. Thanks for the great work.
–Robert Faatz
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Danny
Garage Door Install
Millsboro, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/19/2011
Comments: E-mail
submission
[?]
Dear Dean-Needless to say we felt like jerks for having backed into our own garage door-while greeting a neighbor. Probably would have felt better if we had slid into it-on snow or ice or missed judged due to an extreme rain downpoor-alas, not the case. Russ immediately made us feel at a ease-a "things kind of things happens all the time" attitude. He completed the repair efficiently and took his time to explain the workings of the door and to answer our numerous questions. He left us with tips to keep our door running smoothly and carefully went over various items we should be considering for the future (and why).
Hopefully this particular accident will not happen to us again. However if is does (or we have any other garage needs) we will not hesitate to contact Precision and also to highly recommend it to others.
Thanks for being a quality company.....Anne and Bob Chichester

–Anne Chichester
A Response from Dean Wilkinson:
Thanks so much for taking the time to let us know how we did and how Russ made everything easier for you guys. And it- running into garage doors- does happen all the time:)
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Russel
Broken Garage Door Spring Repair
Rehoboth Beach, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/17/2011
Comments: Telephone
submission
[?]
Danny did a great job, even thought he came on his day off. We're very pleased, the foor works better now than it did before and we'll call back if we have any other problems, but hopefully not on his day off.
–Mr. Schroeder
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Danny
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/13/2011
Comments: Garage Door Opener
submission
[?]
On Wed, Apr 13, 2011 at 8:41 PM Dear Dean: I just wanted to let you know I was very pleased with the speed and quality of my recent repair of a broken spring on my garage door. Russ was very punctual,efficient, and courteous. Although I spent a lot more than anticipated, I am satisfied with the operation of the door now. And I appreciate Russ adjusting my other door which may need work in the future. Thanks again, Ernest B. Wysong
–Ernest Wysong
A Response from Dean Wilkinson:
Ernest: Thank you for taking the time to let me know how Russ did at your house. And thank you for spending your money with us. I am sorry it cost more that you anticipated but I can assure you that is was money well spent. Precision Door Service has the best parts and warranty in the business and thousands of satisfied customers because we are passionate about garage doors, passionate about customer service, and customer satisfaction. Thanks again


Dean Wilkinson

Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Opener Repair
Pike Creek, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/12/2011
Comments: Report Card
submission
[?]
Thank you for the prompt & Great service !
–Pat Karpinski
Service Provided:
Garage Door Opener Repair
Product:
Steel Garage Doors
:
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/05/2011
Comments: E-mail
submission
[?]
On Tue, Apr 5, 2011 at 8:50 PM
Dear Dean: I just want to express my thanks to your technician Russ who serviced my garage door this evening. Not only was he quick to diagnose and fix the problem but I'm afraid that I had to make special requests of him entirely out of his line of duty. My son was at work at the time Russ arrived. In my garage were his two cars that, unfortunately, had to be moved so Russ had room to work. Not being able to drive stick shift myself (I look pretty silly behind the wheel of any of them), I had to get Russ's help to get the hood up on one so I could disconnect the battery charger. Then, I'm sure much to his dismay, I asked him if he could drive a stick shift and would he mind bringing it back into the garage. I'm only 5 ft tall and can't see over the hood on the darn thing. He graciously agreed to help and for that I am very grateful. Thank you for having such a willing and respectful technician who was ready to help an old lady in distress. By the way, the garage door works fine now. I have always been very pleased with your company's service and have actually sent a customer or two your way. Keep up the good work!

Barb Pietruczenia
–Barbara Peitruczenia
A Response from Dean Wilkinson:
Barb,
Thank you so much for taking the time to let us know how Russ helped you out and fixed your garage door problem. We take pride in our employees and highly value feedback such as yours. Thank you also for your continued loyalty to Precision Door as your garage door company of choice. I will let Russ know about your review of him and our company and celebrate him for helping you out in this way. Thanks again.
Dean Wilkinson
Owner- Precision Door

Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Russel
Garage Door Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/25/2011
Comments: Telephone
submission
[?]
Dana did a fantastic job. He clued me in on things to watch for and I really appreciate that. I'll be calling again for additional work to be done.
–George Watson
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Technician:
Brandon
Broken Garage Door Spring Repair
Bear, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/25/2011
Comments: Telephone
submission
[?]
Everything is perfect. The tech was professional, very good, efficient and did an excellent job. I'll be calling again to have the other door repaired.
–Robert Dorsey
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Danny
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/25/2011
Comments: Telephone
submission
[?]
Rick was very good & very helpful. He took his time to be sure the problem was corrected and everything is wonderful now. As always, we'll continue to call you for service on our garage door and refer you service as often as possible.
–Sunshine Rider-Ivers
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Rick
Garage Door Repair
Bear, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/24/2011
Comments: Telephone
submission
[?]
Rick did a nice job, he's a very good tech. He found the problem, corrected it right away, and made recommendations that I'll take into consideration in the future. Great service.
–Stan Zulkowski
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Rick
Garage Door Repair
Dagsboro, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2011
Comments: Telephone
submission
[?]
Everything is wonderful. Your technician was very nice and very helpful. He answered all of my questions and explained things to me that I didn't know about the operation of the door. I definitely feel assured that I won't have any more problems with my garage door and plan on referring your service any time I can.
–Maureen Sherlock
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Danny
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2011
Comments: Telephone
submission
[?]
I'm very pleased that your tech came out right away. Even though he had to drive through a heavy rain storm to get here, he was very polite and very friendly, and he knew exactly what to do & it's great. Being a previous customer from years ago, I didn't hesitate to call Precision again, and plan to continue to refer your business as often as possible.
–Gifford Scarborough
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Danny
Garage Door Opener Repair
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2011
Comments: Telephone
submission
[?]
Everything is good now. Your guy came in and fixed what was wrong and also gave me information on other things to keep an eye on. He made some recommendations that I plan to consider and will call back when I'm ready to follow up on those things.
–Lindsey Mical
Service Provided:
Garage Door Opener Repair
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Repair
Wilmington, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/23/2011
Comments: Telephone
submission
[?]
Rick was very punctual, knowledgebale and timely. There was a slight discrepancy regarding the quote from the call service, but we were able to work that out and we will definitely use your service again.
–Brendan Taggart
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Repair
Airmont Acres, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/22/2011
Comments: Telephone
submission
[?]
Precision Door is the only garage door service I've called, and more than once. I've always been very satisfied. Your guys are always very nice and professional. They know their jobs, they come in and get done right away. I'll refer your service every time, because I'm very happy with the service I receive.
–Muriel Hogan
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Russel
Garage Door Repair
Lewes, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/17/2011
Comments: Telephone
submission
[?]
Although he was training, Danny was very good and very knowledgeable. He took care of my concerns, knew exactly what to do & explained it to me. I was very impressed that the job could be done in the same day, and I'm very happy with the outcome. I'll definitely call back to have my other door taken care of & will refer your service when I can.
–James Mastoris
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Danny
Garage Door Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/16/2011
Comments: Telephone
submission
[?]
Thank you !! I'm very happy with my new garage door opener. The technician was a real nice guy and he did a great job.
–Orlando DeCecchis
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Technician:
Rick
Broken Garage Door Spring Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2011
Comments: Telephone
submission
[?]
Being a previous customer, I'm sure you know all of your technicians are great. They always call ahead, are prompt, and get the job done quickly. I can also say thank goodness for your warranty. It's well worth it and I'm happy to know you stand by your promise.
–JoAnn Bruch
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
:
Broken Garage Door Spring Repair
Rehoboth Beach, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2011
Comments: Telephone
submission
[?]
We're very pleased with the service from Rick and will also consider his estimates for doors and openers. We'll be sure to call Precision for any future needs because of Rick.
–George Schwelling
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
Broken Garage Door Spring Repair
Milford, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2011
Comments: Telephone
submission
[?]
The tech was very good, clean, courteous, helpful and got the job done.
–William Smentkowski
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
Broken Garage Door Spring Repair
New Castle, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/11/2011
Comments: Telephone
submission
[?]
I'm very pleased with the promptmess of your technician. He was very pleasant and friendly, and completed the job quickly after explaining everything to me. While I thought the cost was a little high, I'm very glad I made the decision to do it because my garage door works better than it ever has.
–Margaret Parsons
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
Garage Door Opener Install
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/11/2011
Comments: Telephone
submission
[?]
Your technician was very nice, very pleasant, very thorough, and everything is fine.
–Nancy Rich
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Technician:
Rick
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/11/2011
Comments: Telephone
submission
[?]
I'm very satisfied. Dana was very courteous. I've called Precision before and will continue to call in the future.
–Gary Samuels
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Dana
Garage Door Opener Install
New Castle, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/11/2011
Comments: Telephone
submission
[?]
Your technicians were very nice and everything went well. Thank you.
–Jean Sullivan
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Technician:
Brandon
Broken Garage Door Spring Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/10/2011
Comments: Telephone
submission
[?]
I really appreciate the quick service. Rick came within a couple of hours & was very courteous and seemed to know what he was doing. Now everything is looks fine & is working fine. I'm very impressed with your service and will definitely call again for a door replacement.
–Doris Winder
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
Broken Garage Door Spring Repair
Newark, DE
0.000 of 5 Stars
Precision Garage Door0.000 of 5 Stars
Date: 03/10/2011
Comments: Telephone
submission
[?]
I appreciate the quick service. Your technician came within a couple of hours and was very courteous. He took care of my immediate problem and it looks fine and is working fine. I'm very impressed and will be calling again for a replacement. Thank you.
–Doris Winder
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
Broken Garage Door Spring Repair
New Castle, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/09/2011
Comments: Telephone
submission
[?]
"You aren't the cheapest, but you're the best", and that's why I've continued to call you for service since 2002. Your technician was prompt, courteous, neat and efficient. Everything worked fine when he left and as I expected, it still does. I'll continue to call Precision Door whenever I need service and will continue to refer your business.
–Marilyn Hunt
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
(302) 353-4401
Wilmington Area
4.91 out of 5 stars
(211)
Read All Wilmington Reviews
(302) 722-4188
Newark Area
4.78 out of 5 stars
(101)
Read All Newark Reviews
(302) 724-6240
Dover Area
4.98 out of 5 stars
(42)
Read All Dover Reviews
  • Brookdale Heights
  • Camden
  • Camden Wyoming (7)
  • Dover (26)
  • Hartly (3)
  • Hazelwood
  • Hazlettville
  • Highland Acres
  • Little Creek
  • Magnolia (6)
  • Oak Grove
  • Pearsons Corner
  • Port Mahon
  • Rising Sun-Lebanon
  • Rodney Village
  • Seeneytown
  • Warren Landing
  • White House Landing
  • Woodside
(302) 329-7039
Rehoboth Beach Area
4.71 out of 5 stars
(42)
Read All Rehoboth Beach Reviews
  • Bay Harbor
  • Beaver Dam Acres
  • Dewey Beach
  • Henlopen Acres
  • Heronwood
  • Lewes (22)
  • Marshtown
  • Murrays Corner
  • Nassau
  • Rehoboth Beach (20)
  • The Woods On Herring Creek
(302) 261-3453
Bear Area
4.91 out of 5 stars
(54)
Read All Bear Reviews
(302) 289-3080
Felton Area
4.9 out of 5 stars
(10)
Read All Felton Reviews
  • Brookhaven Estates
  • Felton (8)
  • Frederica
  • Hopkins Corners
  • Hughes Crossroads
  • Little Heaven
  • Mastens Corner
  • Petersburg
  • Plymouth
  • Riverview
  • Viola (2)
(302) 339-8492
Georgetown Area
5 out of 5 stars
(11)
Read All Georgetown Reviews
  • Baileys Landing
  • Bethel
  • Blades
  • Briar Hook
  • Bridgeville
  • Broad Creek
  • Concord
  • Craigs Mill
  • Douglas Forge
  • Dublin Hill
  • Fisher Mill Park
  • Flea Hill
  • Georgetown (3)
  • Hollyville
  • Kings Crossroads
  • Middleford
  • Piney Grove
  • Richard Heights
  • Seaford (8)
  • Stockley
(302) 449-4022
Middletown Area
4.97 out of 5 stars
(43)
Read All Middletown Reviews
(302) 725-4975
Milford Area
4.83 out of 5 stars
(30)
Read All Milford Reviews
  • Abbotts Mill (24)
  • Adams Crossroads
  • Adamsville
  • Andrewsville
  • Argo Corners
  • Blanchard
  • Chestnut Knoll
  • Ellendale (1)
  • Federalsburg
  • Fleming Corners
  • Greenwood
  • Harrington
  • Jefferson Crossroads
  • Layton Corners
  • Lynch Heights
  • Melvin Crossroads
  • Milford (2)
  • Milton (3)
  • New Market
  • Slaughter Beach
  • Vernon
  • Woods Haven
(302) 297-8179
Millsboro Area
4.96 out of 5 stars
(28)
Read All Millsboro Reviews
(302) 514-1998
Smyrna Area
5 out of 5 stars
(15)
Read All Smyrna Reviews
  • Brenford
  • Chambersville
  • Clayton (3)
  • Collins Beach
  • Delaney Corner
  • Kenton
  • Nandains Landing
  • Smyrna (12)
  • Walker
  • Whitehall Landing
  • Woodland Beach

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1-866-579-4295
20 Shea Way #206b Newark DE 19713
Precision Garage Door Warranty

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