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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
E-mailsubmission
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Russ Richmond came to our home yesterday to fix our garage door that was in need of some minor repair. I wanted pass along how great of a job Russ did by not only repairing the problem, but also explaining the benefits of the service programs your company offers. At this time I chose not to participate in the service plan but we will certainly keep Precision in mind once we are ready. What will truly keep your company in mind was how educated, friendly and respectful Russ was when it came to the overall service visit. From one business owner to the next, I know how hard it is to find great help these days but you certainly scored a home run with your technician Russ.
Bravo,
Paul Emm
Bravo,
Paul Emm
–Paul Emm
