Click to see Bios, Ratings, Backgrounds & Drug tests
Onlinesubmission
[?]
Dana fixed the problem very easily.
–Major Travers
1-866-579-4295
$20 off Garage Door Openers
CLOSE 
Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
CLOSE
Read what people are saying
about Precision Garage Door in:
Newark, DE
(302) 722-4188
Newark has received 92 reviews, averaging:
Broken Garage Door Spring Repair
Newark, DE
Date: 01/03/2011
Garage Door Repair
Newark, DE
Date: 12/07/2010
Telephonesubmission
[?]
Everything was great. Ryan, the technician called and came right away. We'll be calling back to get a new door in the future. 5 out of 5.
–Lisa Fleetwood
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Ryan Holt
Garage Door Repair
Newark, DE
Date: 11/30/2010
Telephonesubmission
[?]
Your technician was early and called in advance to say he was ahead of schedule to be sure it was ok. He was very courteous, helpful, knowledgeable and easy to work with. I'll continue to call Precision Doors whenever I have a garage door problem and id the opportunity presents itself, I'll refer you services.
–Randall Clayton
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
:
Garage Door Repair
Newark, DE
Date: 11/29/2010
Telephonesubmission
[?]
Everything went well. Dana was prompt, courteous and knowledgeable. I'll only be calling Precision for any garage door repairs in the future and will absolutely refer your service to any who asks. If there's a 5+, that's what you deserve.
–Roger Lawler
Garage Door Repair
Newark, DE
Date: 11/24/2010
Telephonesubmission
[?]
We've used your service in the past after being referred by friends and of course, will call again whenever we have to. Your technicians are always pleasant, courteous, knowledgeable and efficient. Thanks again for you great service.
–Kathleen Fenimore
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Ryan Holt
Garage Door Repair
Newark, DE
Date: 11/17/2010
Onlinesubmission
[?]
Mother-in-law was wating for Ryan to come between 12 and 2, he called around 10 and asked if he could come over earlier to service the door. It took Ryan about an hour or so to repair the door which never really worked well. I have never been happier with the performance of the door. With the 5 year warranty I got with the repair I know I'll never have to worry about having the wife's car stuck in the garage. Great job Ryan, thanks again. I would highly recomend Precision door and Ryan.
–Dave Kerr
Garage Door Repair
Newark, DE
Date: 11/16/2010
Telephonesubmission
[?]
Everything was really fine after the technician completed the repair - Although this was not our garage, we really appreciated that the tech was not just on time, but he was courteous and knowledgeable and made sure that he took care of everything. We have used your service in the past and intend to call again in the future when we need to, and we will always refer your great service.
–Loretta Sarro
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
:
Garage Door Install
Newark, DE
Date: 11/08/2010
Garage Door Repair
Newark, DE
Date: 10/26/2010
Onlinesubmission
[?]
The technician was very friendly and seem to be very knowledgeable. He told me what my options were and what should be replaced. he was not in any way pushy as to what service i should have done
–Frank Perillo
Garage Door Install
Newark, DE
Date: 10/20/2010
Telephonesubmission
[?]
Your service deserves all 10's and your same day service and pricing is incredible. I couldn't believe the incredible timeliness of your technician - he gave good advice, was very friendly, sharp and professional. I usually do my own work & take 2-3 hours. I was shocked that he was just about finished the complete repair by the time I met him at my home less than an hour after I spoke with him. I hope I won't need your service again, but will definitely call or just refer your business to my friends. Thanks for great service.
A Response from Dean Wilkinson:
–Jimmy Ponce
Mr. Ponce:
We really appreciate your encouraging compliments and are happy that you are so satisfied with our service. Please keep us in mind for yourself and we look forward to the potential customers that you send our way. Thank you for taking the time to provide your feedback.....Teri
We really appreciate your encouraging compliments and are happy that you are so satisfied with our service. Please keep us in mind for yourself and we look forward to the potential customers that you send our way. Thank you for taking the time to provide your feedback.....Teri
Garage Door Install
Product:
Aluminum Garage Doors
Technician:
Ryan Holt
Garage Door Install
Newark, DE
Date: 10/19/2010
Telephonesubmission
[?]
We already sent a note to the manager, but wanted to repeat this. Everything was absolutely fabulous! First and foremost, not only was the technician so helpful when he wrote the estimate, but your customer service from the office (Teri) was beyond expectation. She helped us design our door on the manufacturers' website, making the decision so much easier. Russ install the door and was not only prompt, he was very polite and knowledgeable and after he completed the installation he checked everything repeatedly for proper operation before leaving. Our door looks great and we can't stress enough how very impressed we are with your customer service. Being a business owner, we understand first hand how critical it is to have the right people in customer service to be successful, and you do. We were also impressed with your website and how easy it is to navigate. It's definitely a bonus for your customers and we will be sure to refer Precision Door to everyone. Thanks for such great service.........Rebecca
A Response from Dean Wilkinson:
–Rebecca and Eric Hansen
Rebecca:
Thank you so much for your compliments. We appreciate everything our customers say and try our best to provide customer service that deserves these compliments. As you already attested, customer service is key to every successful business and we will continue to stress the importance with our employees. We appreciate your business and hope that we can be of service to you or your family and friends in the future.
Thank you so much for your compliments. We appreciate everything our customers say and try our best to provide customer service that deserves these compliments. As you already attested, customer service is key to every successful business and we will continue to stress the importance with our employees. We appreciate your business and hope that we can be of service to you or your family and friends in the future.
Garage Door Repair
Newark, DE
Date: 10/14/2010
Telephonesubmission
[?]
Your service is always perfect, which is why we call you everytime we have a garage door need. Your technician was very nice and informative and we have no complaints about the repair. I do however, have a question regarding your discount. I'm hoping that there might possibly be a discount for loyalty, in addition to the regular discount that is offered to all of your other customers. This is the 3rd door we've had repaired by you and hope that you might consider this. As always, we'll continue to refer you because your service is very good.
A Response from Dean Wilkinson:
–Mike Altmaier
Mike - thank you for taking the time to present your thoughts with your survey. While you've made a good point, it's something that we haven't considered in the past, but will definitely take into consideration now that it's been brought to our attention. Thank you again for your valuable input.
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
:
Garage Door Install
Newark, DE
Date: 10/12/2010
Telephonesubmission
[?]
Your technician gets all 5's - we requested a repair at our daughter's house not only was he prompt, but he was courteous & knew what he was doing. When they got home, they couldn't believe how quiet their door was working, so now I'll call to have my garage door checked out.
–Thanks Tabb
Service Provided:
Garage Door Install
Product:
Aluminum Garage Doors
:
Garage Door Install
Newark, DE
Date: 10/05/2010
Telephonesubmission
[?]
Great job, great work - a little pricey, but that's the way it is today
–Bob Drews
Garage Door Install
Product:
Aluminum Garage Doors
Technician:
Ryan Holt
Garage Door Install
Newark, DE
Date: 10/05/2010
Report Cardsubmission
[?]
Great job - glad I decided to have a repair done 2 years ago that was covered this under warranty
A Response from Dean Wilkinson:
–Maria Callahan
Mrs. Callahan - thank you so much for completing our review. We're glad that you are satisfied with your initial service and hope that you'll refer Precision Door Service to all of your family and friends.
We appreciate your confidence in us.
We appreciate your confidence in us.
Garage Door Repair
Newark, DE
Date: 10/04/2010
Telephonesubmission
[?]
We are very pleased with the service we received on our garage door and it's finally working the way it should. Our technician was very professionsl and friendly, he explained our options and answered all of our questions. We appreciate the fast response to our service request.
–Donna Reyas
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Ryan Holt
Garage Door Install
Newark, DE
Date: 09/20/2010
Report Cardsubmission
[?]
Russ was very friendly & nice. Explained everything to me and was very helpful - NEED MORE PEOPLE LLIKE HIM !!
–Louise Jamison
Garage Door Repair
Newark, DE
Date: 09/18/2010
Onlinesubmission
[?]
Replacement of lost/stolen garage door remote opener was made promptly--the day after I called. Worker was pleasant and knowledgable. Work was done quickly.
–Stanley Weintraub
Service Provided:
Garage Door Repair
Product:
Aluminum Garage Doors
:
Garage Door Repair
Newark, DE
Date: 09/17/2010
Onlinesubmission
[?]
We were very pleased with the quick response to our repair problem and the speed in which the repair work was performed. We are on a limited senior citizen budget and the $571 price seemed high. It only took about 25 minutes for Joey to replace the rollers and broken spring. I am not sure how much of the cost was labor and how much was parts. He was very perfessional and a clean worker.
–Joseph Cloud
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
:
Garage Door Repair
Newark, DE
Date: 09/14/2010
Report Cardsubmission
[?]
Everything was great! Very professional - we are thrilled with our door!
–Christine Murray
Garage Door Install
Newark, DE
Date: 09/09/2010
Report Cardsubmission
[?]
Russ was very friendly and nice. Explained everything to me - was very helpful. Need more people like him!
–Louise Jamison
Garage Door Repair
Newark, DE
Date: 08/26/2010
Report Cardsubmission
[?]
On time. Explained everything to customer satisfaction.
–Taras Ortynsky
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
:
Garage Door Install
Newark, DE
Date: 08/20/2010
Garage Door Repair
Newark, DE
Date: 08/18/2010
Report Cardsubmission
[?]
Joey was knowledgeable and provided excellent customer service. Will recommend in the future.
–Lucille Morris
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Remotes / Keypad
:
Garage Door Install
Newark, DE
Date: 08/12/2010
Report Cardsubmission
[?]
Fine job, no problems, very pleasant, explained operation before leaving.
–Merilyn Litchfield
Garage Door Repair
Newark, DE
Date: 08/10/2010
Onlinesubmission
[?]
Very reliable. Have used in the past. Did not like the technician trying to sell me an entire brand new system when only the sprocket has to be replaced. Times are hard no with this exonomy. I will replace at another date.
A Response from Dean Wilkinson:
–Donnita Scott
We appreciate your comments and understand your concerns. The technician's recommendations are based on the diagnosis of the problem and the cost effectiveness for our customers. We understand that the economy plays the biggest part in financial decisions and hope you'll contact us again when you're ready to replace your opener. When that time comes, please mention this response and we'll do our best to work with you.
Service Provided:
Garage Door Repair
Product:
Aluminum Garage Doors
:
Garage Door Install
Newark, DE
Date: 08/05/2010
Report Cardsubmission
[?]
Pleasant, prompt and thorough, GOOD JOB! Thank you!
–William Valentine
Garage Door Repair
Newark, DE
Date: 07/13/2010
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Ken Holland
Garage Door Repair
Newark, DE
Date: 07/13/2010
Garage Door Repair
Product:
Aluminum Garage Doors
Technician:
Ken Holland
Garage Door Repair
Newark, DE
Date: 07/13/2010
Garage Door Repair
Product:
Aluminum Garage Doors
Technician:
Ken Holland
- 5 Star 548 [93.4%]
- 4 Star 31 [5.3%]
- 3 Star 1 [0.2%]
- 2 Star 0 [0%]
- 1 Star 0 [0%]
Read All Wilmington Reviews
- Arden
- Ardencroft
- Bellefonte (1)
- Brandywine (1)
- Claymont (2)
- Edgemoor
- Elsmere
- Greenville (12)
- Hockessin (42)
- New Castle (23)
- Newport
- Rockland (1)
- Talleyville
- Wilmington (128)
- Wilmington Manor
- Winterthur
- Woodland (1)
Read All Newark Reviews
- Brookside
- Christiana
- Limestone Hills (1)
- Newark (92)
- North Star
- Pike Creek (7)
- Pleasant Hill
- Stanton (1)
Read All Dover Reviews
- Brookdale Heights
- Camden
- Camden Wyoming (7)
- Dover (26)
- Hartly (3)
- Hazelwood
- Hazlettville
- Highland Acres
- Little Creek
- Magnolia (6)
- Oak Grove
- Pearsons Corner
- Port Mahon
- Rising Sun-Lebanon
- Rodney Village
- Seeneytown
- Warren Landing
- White House Landing
- Woodside
Read All Rehoboth Beach Reviews
- Bay Harbor
- Beaver Dam Acres
- Dewey Beach
- Henlopen Acres
- Heronwood
- Lewes (22)
- Marshtown
- Murrays Corner
- Nassau
- Rehoboth Beach (20)
- The Woods On Herring Creek
Read All Bear Reviews
- Airmont Acres (21)
- Bayview Manor
- Bear (33)
- Clay Acres
- Delaware City
- Glasgow
- Kirkwood
- Red Lion
- Shingle Landing
- St. Georges
Read All Felton Reviews
- Brookhaven Estates
- Felton (8)
- Frederica
- Hopkins Corners
- Hughes Crossroads
- Little Heaven
- Mastens Corner
- Petersburg
- Plymouth
- Riverview
- Viola (2)
Read All Georgetown Reviews
- Baileys Landing
- Bethel
- Blades
- Briar Hook
- Bridgeville
- Broad Creek
- Concord
- Craigs Mill
- Douglas Forge
- Dublin Hill
- Fisher Mill Park
- Flea Hill
- Georgetown (3)
- Hollyville
- Kings Crossroads
- Middleford
- Piney Grove
- Richard Heights
- Seaford (8)
- Stockley
Read All Middletown Reviews
- Fennimore Landing
- Meadow Vista
- Middletown (40)
- Odessa
- Townsend (3)
- Vandyke
Read All Milford Reviews
- Abbotts Mill (24)
- Adams Crossroads
- Adamsville
- Andrewsville
- Argo Corners
- Blanchard
- Chestnut Knoll
- Ellendale (1)
- Federalsburg
- Fleming Corners
- Greenwood
- Harrington
- Jefferson Crossroads
- Layton Corners
- Lynch Heights
- Melvin Crossroads
- Milford (2)
- Milton (3)
- New Market
- Slaughter Beach
- Vernon
- Woods Haven
Read All Millsboro Reviews
- Bay Colony
- Bethany Beach (2)
- Buck Hill Landing
- Bullseye
- Burton Acres
- Dagsboro (5)
- Fenwick Island
- Foxfire Meadow
- Frankford (1)
- Harmon
- Hickory Hiill
- Hitchen Crossroads
- Indian River Acres
- Long Neck
- Millsboro (8)
- Millville
- Ocean View (11)
- Omar
- Selbyville (1)
- South Bethany
Read All Smyrna Reviews
- Brenford
- Chambersville
- Clayton (3)
- Collins Beach
- Delaney Corner
- Kenton
- Nandains Landing
- Smyrna (12)
- Walker
- Whitehall Landing
- Woodland Beach
Come visit us at our Showroom & Headquarters:
Precision Garage Door
1-866-579-4295
20 Shea Way #206b
Newark
DE
19713
We Service ALL Major Brands, Including...
- Wilmington Area
(302) 353-4401 - Newark Area
(302) 722-4188 - Dover Area
(302) 724-6240 - Rehoboth Beach Area
(302) 329-7039
- Bear Area
(302) 261-3453 - Felton Area
(302) 289-3080 - Georgetown Area
(302) 339-8492 - Middletown Area
(302) 449-4022
- Milford Area
(302) 725-4975 - Millsboro Area
(302) 297-8179 - Smyrna Area
(302) 514-1998
