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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
E-mailsubmission
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Just wanted to thank you for your outstanding customer service. Russ was the technician that came to our house to fix our broken garage door. Not only did Russ fix my problem, he had some suggestions on how to make the door run smoother and quieter. I am definitely glad I took his advice. My garage door has never run better. I will definitely contact you if I ever have any other issues and will be letting all of my friends and neighbors know about the outstanding service I received from Precision Door Service and it's staff.
–Darin Jarvis
