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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Hockessin, DE

(302) 353-4401

Hockessin has received 42 reviews, averaging:

4.93 of 5 Stars
4.93 of 5 Stars

Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/12/2012
Comments: Telephone
submission
[?]
We were very pleased with Russ. He did a great job and explained everything before doing the work. When he was finished, he did a great job of cleaning up. We would be happy to have Russ come back if we needed any further service.
–Nick Scarpato
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/08/2012
Comments: Online
submission
[?]
Very nice job. Thank you.
–Dave Rada
Service Provided:
Garage Door Install
Product:
Carriage House Garage Doors
Technician:
Troy
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/04/2012
Comments: Telephone
submission
[?]
Dean: Wow! Great response time and great service. Russ Richmond, your technician, is very professional. He explained my options and had my door working properly in no time. When we are ready to replace our garage doors, Precision will be the first people we call.
–Jeff Solge
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Opener Install
Hockessin, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 04/13/2012
Comments: Online
submission
[?]
I have been very satisfied with the service we've experienced. Our technician went above and beyond to make sure our door was in good order. I will definitely recommend this company to others.
–Deborah Ellis
A Response from Dean Wilkinson:
Thank you for the great review. We appreciate customer who give us positive feedback. We strive to be the best in the industry. It is customers like you that make it worth while.
Service Provided:
Garage Door Opener Install
Product:
Genie Garage Door Opener
Technician:
Rick
Garage Door and Opener Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/03/2012
Comments: Telephone
submission
[?]
Door working wonderful. Tech was great, he did a beautiful job. I would recommend your company to everyone. I rate precision door service with 5 stars!
–Michelle Marshall
Service Provided:
Garage Door and Opener Install
Product:
Steel Garage Doors
Technician:
Troy
Broken Garage Door Spring Repair
Hockessin, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 04/03/2012
Comments: Telephone
submission
[?]
My door is working fine now. Dan did a good job. Yes I will recommend this company to my friends and family. I would rate your company a 4 stars, only because no body is perfect.
–Jim Craig
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dan
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2012
Comments: Telephone
submission
[?]
Thanks for the great service. The technician was very personable and got the work done in a very short time. I would be happy to have Rick return in the event the door needs service.
–Chandler Luke
Service Provided:
Garage Door Repair
Technician:
Rick
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/21/2012
Comments: Telephone
submission
[?]
I was very pleased with Jim. He applied a weatherstrip to the bottom of my door and was timely and professional. Now, if it would rain I could test it out. I will be sure to refer you to all our family & friends. I would give your company 5 Stars
–Alan Sloan
Service Provided:
Garage Door Repair
Technician:
Jim
Garage Door and Opener Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2012
Comments: Telephone
submission
[?]
We love our new door. It makes such a great impact on the appearance of our home. It is very quiet. We were happy with both Rick and Danny. Rick explained everything well and answered all of our questions.
He did a great job on the install and cleaned up beautifully! Very Professional!
–Wendy Callahan
Service Provided:
Garage Door and Opener Install
Product:
Steel Garage Doors
Technician:
Danny
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2012
Comments: Telephone
submission
[?]
Very satisfied with Rick. He called ahead & showed up on time. He was very courteous and fixed the door promptly. Our FF tell us how quiet the door is, now. Rated you 5 Stars
–Paul Hanley
Service Provided:
Broken Garage Door Spring Repair
Technician:
Rick
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/07/2012
Comments: Telephone
submission
[?]
I have used Precision Door Service in the past. I think they do great service. I would definitely recommend them to family and friends.
–Harold Matsanka
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Rick
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/27/2011
Comments: Online
submission
[?]
I very much appreciate that Precision Door did indeed provide same day service. It was a Saturday and also Christmas Eve day. I called several other contractors and did not speak with a person at any of them. I called Precision Door, spoke with a person (not an answering machine) and an appointment was made for later that day. The technician, Dana, arrived earlier than planned (another bonus). He performed the replacement of springs skillfully and expeditiously. Plus he was just a really nice guy.
–Keith Whitlock
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dana
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/30/2011
Comments: Online
submission
[?]
They were on time, completed job in a tilely manner--discussed future potential replacement of garage door
–Marilyn Hyte
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Dan
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/28/2011
Comments: Online
submission
[?]
When I couldn't open my garage door I called Precision at about 9:45 am, and was given a repair window of between 11 and 1 o'clock--pretty prompt in my opinion. However I was close to astonished when Brandon showed up at 10:45 and had finished the repairs by 12 noon.I'm extremely satisfied with your services.
–richard Powers
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/17/2011
Comments: Online
submission
[?]
Brandon and Danny were excellent. They answered all questions I had and were very professional. I would definitely use your company again and I would request Brandon and Danny to do the work. Thank you.
–Sam Golder
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/17/2011
Comments: E-mail
submission
[?]
Brandon and Danny were excellent. They answered all questions I had and were very professional. I would definitely use your company again and I would request Brandon and Danny to do the work. Thank you.
–Sam Golder
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/13/2011
Comments: Online
submission
[?]
Brandon was quite knowledgeable regarding the installation and operation of the garage door he installed. I wish he could have been more help in getting Genie to assist in the opener repair.
–LoriAnn Ford
A Response from Dean Wilkinson:
Ms. Ford, thank you for taking the time to enter a review for Precision Door. We value our customer's comments. We have recently given each of our technician's the 800 number for Genie's technical support line. In the future, if one of our technicians runs into a situation they cannot resolve, they will be equipped to get the help they need while they are at our customer's homes. Thank you for your business and we look forward to helping you with any future garage door and garage door opener issues.
Sincerely,
Annette Wilkinson
Owner, Precision Door of Delaware
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 08/04/2011
Comments: Online
submission
[?]
The technician, Brandon was very polite and professional. He was able to repair the door during the first visit. Thanks for the quick repair. I would recommend Precision Garage Door Service Co. to anyone.
John
–John Hoopes
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/14/2011
Comments: E-mail
submission
[?]
The door looks great and the guys did a very nice job. We are both thrilled with the results. We have apparently attracted a lot of attention around the neighborhood as a lot of walkers were out front talking to my wife telling her how nice the door looks with the house.and with the tons of comments, we gave them your number.
–Brian Martinenza
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
:
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/13/2011
Comments: Garage Door Opener
submission
[?]
On Wed, Apr 13, 2011 at 8:41 PM Dear Dean: I just wanted to let you know I was very pleased with the speed and quality of my recent repair of a broken spring on my garage door. Russ was very punctual,efficient, and courteous. Although I spent a lot more than anticipated, I am satisfied with the operation of the door now. And I appreciate Russ adjusting my other door which may need work in the future. Thanks again, Ernest B. Wysong
–Ernest Wysong
A Response from Dean Wilkinson:
Ernest: Thank you for taking the time to let me know how Russ did at your house. And thank you for spending your money with us. I am sorry it cost more that you anticipated but I can assure you that is was money well spent. Precision Door Service has the best parts and warranty in the business and thousands of satisfied customers because we are passionate about garage doors, passionate about customer service, and customer satisfaction. Thanks again


Dean Wilkinson

Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/05/2011
Comments: E-mail
submission
[?]
On Tue, Apr 5, 2011 at 8:50 PM
Dear Dean: I just want to express my thanks to your technician Russ who serviced my garage door this evening. Not only was he quick to diagnose and fix the problem but I'm afraid that I had to make special requests of him entirely out of his line of duty. My son was at work at the time Russ arrived. In my garage were his two cars that, unfortunately, had to be moved so Russ had room to work. Not being able to drive stick shift myself (I look pretty silly behind the wheel of any of them), I had to get Russ's help to get the hood up on one so I could disconnect the battery charger. Then, I'm sure much to his dismay, I asked him if he could drive a stick shift and would he mind bringing it back into the garage. I'm only 5 ft tall and can't see over the hood on the darn thing. He graciously agreed to help and for that I am very grateful. Thank you for having such a willing and respectful technician who was ready to help an old lady in distress. By the way, the garage door works fine now. I have always been very pleased with your company's service and have actually sent a customer or two your way. Keep up the good work!

Barb Pietruczenia
–Barbara Peitruczenia
A Response from Dean Wilkinson:
Barb,
Thank you so much for taking the time to let us know how Russ helped you out and fixed your garage door problem. We take pride in our employees and highly value feedback such as yours. Thank you also for your continued loyalty to Precision Door as your garage door company of choice. I will let Russ know about your review of him and our company and celebrate him for helping you out in this way. Thanks again.
Dean Wilkinson
Owner- Precision Door

Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Russel
Garage Door Opener Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/08/2011
Comments: Telephone
submission
[?]
Courteous, polite, friendly, prompt, in uniform - all of that. Your tech was fine, on time, and knew what he was doing. I'll be calling again if needed.
–Joyce Konwinski
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/25/2011
Comments: Telephone
submission
[?]
Precision was referred to me by a friend and everything is good. The technician was very nice, courteous, on time and did a great job, so naturally I plan to refer your service.
–Cho Sung
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Danny
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/23/2011
Comments: Telephone
submission
[?]
We felt very good about the work that was recommended by your technician. He was very nice, very courteous, knew what he was doing and was very diligent in his work & did his job well. We're very satisfied with the repair. Thanks for the great service.
–Rick Greevy
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Rick
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/21/2011
Comments: Telephone
submission
[?]
I'm very happy with my decision to call Precision Doors. My technician was very courteous, pleasant & knowledgeable. I previously had both a handyman as well as another company try to fix the problem but they couldn't, so I called your company. As a Real Estate Agent, I'm very satisfied with your service and plan to call Precision again or refer you to my clients.
–Cheky Didhevan
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Rick
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/15/2011
Comments: Telephone
submission
[?]
We're very pleased with our experience. We needed service on a Sunday, and were impressed that we were able to get our broken spring taken care of so quickly and so reasonably priced. Your technician, Rick, was on time and answered all of our questions. We price checked and found higher pricing because it was an emergency. We're sure we made the right decision by calling Precision and won't hesitate to call again as well as refer your services to everyone we know.
–David Romanoski
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Rick
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/15/2011
Comments: Telephone
submission
[?]
Your technician was very nice, very professional. He explained everything and the door works fine now.
–Suzie Shay
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Joey
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2011
Comments: Telephone
submission
[?]
Thank you for the service. Your tech was very professional, knew what he was doing and did a good job. I'll be sure to call back if I need to. I'll also refer your business whenever I can.
–Robert Rossell
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Rick
Garage Door Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/24/2011
Comments: Telephone
submission
[?]
Everything is absolutely fine. Your tech was very courteous and efficient. I plan to refer your services.
–Tim Wamba
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Dana
Garage Door Opener Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/13/2011
Comments: Telephone
submission
[?]
Our technician was excellent. He was very competent, pleasant and knowledgeable. We've used your services in the past and of course, we'll definitely call again.
–Jim Alexander
Service Provided:
Garage Door Opener Repair
Product:
Steel Garage Doors
Technician:
Rick
(302) 353-4401
Wilmington Area
4.91 out of 5 stars
(211)
Read All Wilmington Reviews
(302) 722-4188
Newark Area
4.78 out of 5 stars
(101)
Read All Newark Reviews
(302) 724-6240
Dover Area
4.98 out of 5 stars
(42)
Read All Dover Reviews
  • Brookdale Heights
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(302) 329-7039
Rehoboth Beach Area
4.71 out of 5 stars
(42)
Read All Rehoboth Beach Reviews
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(302) 261-3453
Bear Area
4.91 out of 5 stars
(54)
Read All Bear Reviews
(302) 289-3080
Felton Area
4.9 out of 5 stars
(10)
Read All Felton Reviews
  • Brookhaven Estates
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(302) 339-8492
Georgetown Area
5 out of 5 stars
(11)
Read All Georgetown Reviews
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(302) 449-4022
Middletown Area
4.97 out of 5 stars
(43)
Read All Middletown Reviews
(302) 725-4975
Milford Area
4.83 out of 5 stars
(30)
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(302) 297-8179
Millsboro Area
4.96 out of 5 stars
(28)
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(302) 514-1998
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5 out of 5 stars
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Come visit us at our Showroom & Headquarters:

Precision Garage Door 1-866-579-4295
20 Shea Way #206b Newark DE 19713
Precision Garage Door Warranty

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