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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Dover, DE

(302) 724-6240

Dover has received 49 reviews, averaging:

4.98 of 5 Stars
4.98 of 5 Stars

Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/14/2013
Comments: Telephone
submission
[?]
Wayne was a very nice fellow and did a great job in repairing my door. He had good knowledge of what he does. He was here on time, did what I wanted done and did it very well. I am very pleased with service.
–Albert Grier
Service Provided:
Garage Door Repair
Installer:
Wayne
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/13/2013
Comments: Telephone
submission
[?]
Wayne was able to fix my door and now it works perfectly. He also showed me how to adjust it again if I need too. Your company is great. I am a happy man.
–Sal Manno
Service Provided:
Garage Door Repair
Installer:
Wayne
Garage Door Opener Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/07/2013
Comments: E-mail
submission
[?]
Just a quick thank you for the prompt response and quick work from your technician, Russ Richmond. He was prompt, courteous, and informative. I would, and will recommend your service to my friends and neighbors. Thanks again.
–Ed Wheatley
Service Provided:
Garage Door Opener Repair
Technician:
Russel
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/26/2013
Comments: Telephone
submission
[?]
Jim was awesome. He did an excellent job. He explained everything he needed to do and everything works just fine. He answered every single question I had for him.
–Michael Connor
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Garage Door Opener Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/25/2013
Comments: Telephone
submission
[?]
Such a nice man! He did a great job. We are very pleased. One thing we really liked is that he was never pushy with us. He did not try to make us do extra work that wasn't needed. Everything we asked him to repair, he did. We are very happy with the service.
–Robert Schramm
Service Provided:
Garage Door Opener Repair
Technician:
Jim
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/20/2013
Comments: E-mail
submission
[?]
I would like to recognize the outstanding workmanship, demeanor, and professionalism displayed by one of your employees. Mr. Jim Holdridge was the technician installing our replacement springs and pulleys for our garage door. He was on time, did an outstanding job, and was a pleasure to deal with during the entire time he was here (which wasn't that long). Please pass along our heartfelt thanks. With employees like Jim, I will recommend your company to all my friends and associates!
–Charles Mikula
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jim
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/16/2013
Comments: E-mail
submission
[?]
Russ was prompt, professional and courteous. He took his time to explain my options and help me to understand how to best get good performance out of my garage doors as well as what I can do to extend the life of my doors. Thanks again for your companies prompt attention to my repair needs.
–Bill Binder
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Technician:
Russel
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/05/2013
Comments: Telephone
submission
[?]
We were very pleased with Jim. He was very pleasant. He even came late in the day to convenience us and we are very appreciative!
–Jill
Service Provided:
Garage Door Repair
Technician:
Jim
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/05/2013
Comments: E-mail
submission
[?]
Mr. Holdridge serviced my garage door on three occasions. Initially the door was only partially opening and or closing and had to be opened or closed manually. The morning after he originally fixed it, the garage door acted up again! On both occasions, Mr. Holdridge was friendly and accommodating with our work schedule. Your company called in advance to schedule the appointment time and followed up if the employee was running late or there was a change in the appointment time. While working, Mr. Holdridge was observant of items in the garage such as a University of Delaware football magnet and baseball equipment and used them to make conversation with myself and my husband on another occasion. He answered questions and seemed very knowledgeable about the mechanics of the overhead door. Mr. Holdridge returned one more time as the door jammed and had to be forcibly opened shortly after servicing. While we were frustrated, Mr. Holdridge assured us it was a different problem and was able to once again get the door running smoothly. Your company has been very accommodating with scheduling and even when you had changes in times, your company let us know and was accommodating with still coming even though much later in the day than originally planned as we were unavailable the next day and our vacation was ending. We appreciate your company's excellent customer service and wanted to thank you and them for their dedication and hard work.
–Jill Olshenske
Service Provided:
Garage Door Repair
Technician:
Jim
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/02/2013
Comments: E-mail
submission
[?]
A spring broke on my garage door just prior to us leaving for an out of state trip over the weekend. I am a young homeowner, so this is the first time I have needed assistance with a repair of this nature. When I got the phone book out Monday night just before 5 pm, I expected to get a lot of recordings that "the office is closed for the day". Your company was my first call and I was surprised when a real person picked up after one ring....it was great not to have to talk to a computer. Jim Holdridge came out to my house yesterday afternoon. His service was professional and very courteous. He was easy to talk to and I appreciate the fact that he took the time to explain my options and exactly what he was doing. Overall, I would definitely rate this experience with an "A+". I will be a repeat customer when the need arises and I will be happy to recommend Precision to my neighbors. Thank you!
–Michael Lenoir
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2013
Comments: E-mail
submission
[?]
I wanted to let you know that Jim Holdridge made a service call to our home this morning. This is the first time I used your company and now I will use no other. Jim was professional and knowledgeable. He fixed our garage door and my husband and I are thrilled. Jim answered all our questions and did not push us into things we didn't need. You are fortunate to have Jim working for you. I believe customer service is a lost art but Jim Holdridge is customer service personified.

Sincerely

Mary Gaspari
Dover DE
–Mary Gaspari
Service Provided:
Garage Door Repair
Technician:
Jim
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/29/2013
Comments: Online
submission
[?]
Excellent service!
–bruce curry
Service Provided:
Garage Door Repair
Technician:
Jim
Garage Door Install
Dover, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 08/07/2012
Comments: Telephone
submission
[?]
Britt was great. He was very knowledgeable and the install was smooth. the door is working great.
–Rich M.
Service Provided:
Garage Door Install
Technician:
Britt
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/31/2012
Comments: Telephone
submission
[?]
The door is working great. It's extremely quiet and actually closes evenly now. Jim was a very nice man.
–Leon G.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Jim
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/31/2012
Comments: Telephone
submission
[?]
Everything with my service call was good. Russ is a great guy. I am satisfied with my experience.
–P. Huffman
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Russel
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/11/2012
Comments: Telephone
submission
[?]
Jim did an excellent job. Everything is working well. If we need any other work, we will call your company back. No problems since Jim fixed our door.
–H. Kesterson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Jim
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/10/2012
Comments: Telephone
submission
[?]
Your company is the best! I love Russ! He's a great guy. He explained everything to me and fixed my garage door. It's been working great every since Russ was here. I am telling all my friends and customers about you and telling them how great you are. Thank you so much. It's a great day when I get up in the morning and my garage door opens! Thanks to your company!
–A. Holmes
Service Provided:
Garage Door Repair
Technician:
Russel
Garage Door and Opener Install
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/02/2012
Comments: Online
submission
[?]
I'm very satisfied with the new doors and motors, I'm amazed how quiet they are. The installers did a professional job and were helpful in explaining how everything works.
–william kenny
Service Provided:
Garage Door and Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Troy
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/02/2012
Comments: Telephone
submission
[?]
Our door is working fine, now. We were happy with Dana and would have him come back if we need future service. All of our garage door issues have been resolved and we will refer your company to any of our friends that need garage door service.
–Jeff McEandlish
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dana
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/28/2012
Comments: Online
submission
[?]
Britt and Jim came at the correct time and replaced my broken overhead door springs and lubed all the moving parts and did a great job and both were nice fellows.
–Albert Grier
Service Provided:
Broken Garage Door Spring Repair
Technician:
Britt
Garage Door Opener Install
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/22/2012
Comments: Online
submission
[?]
The technician appeared very confident and personable. He quickly analyzed and resolved the problem to my satisfaction. I will keep your company in mind for future garage door concerns.
–Joe Galgano
A Response from Dean Wilkinson:
Joe- Thank you so much for posting a review for us! We always appreciate getting to hear from our customers. We look forward to working with you in the future! Thanks again!
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Britt
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/26/2012
Comments: Telephone
submission
[?]
We are quite satisfied with the service we got with Jim. He got the door working very well at present. He did recommend replacing the Verticle, but we want to put it off for now. We still are referring you to all our friends and will call you when we decide either to rebuild the door or replace it
–kathy szramka
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/14/2012
Comments: Telephone
submission
[?]
I was very happy that I got Russ back for my service. He is so knowledgeable, really knows what he is doing. He is also very efficient. I would have him back in a heartbeat!
Precision Door Service is really a good company and I tell everyone I run into that they are the best!
I love how quiet my door is,now.
–Mary Hill
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/01/2012
Comments: Online
submission
[?]
Russ Richmond really knew his stuff. He did a great job and was so professional. Precision is the only company that I want working on my garage doors. Thanks again for a job well done!I have used your company 3 times and every time it's great!
Thanks again
–Albert Holmes
A Response from Dean Wilkinson:
Thank you for such positive comments. We really do appreciate customers like you and it makes our jobs worthwhile! We are happy to provide excellent service each and every time!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/02/2012
Comments: Telephone
submission
[?]
My door is working well. Russ was polite and courteous, he is welcome to come back if I need any future service. I would gladly recommend your company to my family and friends. I would rate you guys with 5 stars.
–Joan Winings
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door and Opener Install
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/30/2012
Comments: Telephone
submission
[?]
Door is working well now. I was very happy with the tech, if I need future service he can come back. I have the card and I will recommend this company to my friends and family.
–Charles Allen
Service Provided:
Garage Door and Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Troy
Garage Door Opener Install
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/29/2012
Comments: Online
submission
[?]
Designated rep showed up right on time. Went to work immediatley and fixed the problems with our door's controller and remotes. Inspected our 10 yr old door but told us, truthfully, that it was working just fine but told us to remember to check it periodically. Good service and happy to write this review. Nice to do business with a Professional Company.
–Richard Morton
A Response from Dean Wilkinson:
Thank you for such positive comments about our technician and our company. It is customers like you that make us strive to be the best in the industry and not only meet, but exceed your expectations.
Feel free to call us anytime you have a need with your garage door.
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Russel
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/01/2012
Comments: Telephone
submission
[?]
customer was very pleased with our service and our tech.
–Mary Toomey
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Technician:
Russel
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/29/2012
Comments: Telephone
submission
[?]
Customer was happy with service. Door is operating fine, now.
–Albert Yeager
Service Provided:
Garage Door Repair
Technician:
Russel
Garage Door Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/28/2012
Comments: Telephone
submission
[?]
Door was very promptly repaired & Russ went above & beyond the call of duty. She will definitely refer us to all her FF. Very happy with our service.
–Laura Davidson
A Response from Dean Wilkinson:
Thank you for the positive review. We appreciate your business & will be happy to help you anytime in the future.
Service Provided:
Garage Door Repair
Product:
Garage Door Rebuild
Technician:
Russel
(302) 353-4401
Wilmington Area
4.92 out of 5 stars
(290)
Read All Wilmington Reviews
(302) 722-4188
Newark Area
4.87 out of 5 stars
(145)
Read All Newark Reviews
(302) 724-6240
Dover Area
4.97 out of 5 stars
(71)
Read All Dover Reviews
  • Brookdale Heights
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  • Rodney Village
  • Seeneytown
  • Warren Landing
  • White House Landing
  • Woodside
(302) 329-7039
Rehoboth Beach Area
4.78 out of 5 stars
(65)
Read All Rehoboth Beach Reviews
  • Bay Harbor
  • Beaver Dam Acres
  • Dewey Beach
  • Henlopen Acres
  • Heronwood
  • Lewes (33)
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  • Nassau
  • Rehoboth Beach (32)
  • The Woods On Herring Creek
(302) 261-3453
Bear Area
4.94 out of 5 stars
(73)
Read All Bear Reviews
(302) 289-3080
Felton Area
4.92 out of 5 stars
(12)
Read All Felton Reviews
(302) 339-8492
Georgetown Area
5 out of 5 stars
(17)
Read All Georgetown Reviews
  • Baileys Landing
  • Bethel
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  • Flea Hill
  • Georgetown (6)
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  • Middleford
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  • Richard Heights
  • Seaford (11)
  • Stockley
(302) 449-4022
Middletown Area
4.97 out of 5 stars
(65)
Read All Middletown Reviews
(302) 725-4975
Milford Area
4.87 out of 5 stars
(39)
Read All Milford Reviews
(302) 297-8179
Millsboro Area
4.96 out of 5 stars
(56)
Read All Millsboro Reviews
(302) 514-1998
Smyrna Area
5 out of 5 stars
(23)
Read All Smyrna Reviews
  • Brenford
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  • Smyrna (19)
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Come visit our local office:

Precision Door Service (302) 266-6560
250 Corporate Blvd
Suite G Newark, DE 19702