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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Dana arrived on time and fixed my door - he presented me with different options but due to budget restraints has to go with the cheapest option. but he did a great job and very satisfied - one thing tho I had 2 coupons and forgot to give them to him coupons totaled $25 -
A Response from Dean Wilkinson:
–sandi brandon
Mrs. Brandon: Thank you for expressing your satisfaction of our service and for taking the time to talk to me today. We appreciate your comments regarding Dana and wish you a healthy and happy 2012...Teri PDS Delaware
