Click to see Bios, Ratings, Backgrounds & Drug tests
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
E-mailsubmission
[?]
Yesterday my garage door was repaired by an employee of yours by the name of Russ. I was very impressed by the way he handled everything. He explained in detail: problem, solution, cost, and most of all he delivered pride in what he was doing (unheard of these days.) I thought for awhile that he must own the company. I wish every service technician I run across would be as knowledgeable as Russ.
A Response from Dean Wilkinson:
–Linda B
Linda- Thank you so much for your kind words. We definitely appreciate your feedback!
