Comments:
E-mail
submission
[?]
September 28, 2010
I just wanted to write you a note to thank you for having such wonderful technicians working for you. My husband is out of town, and my garage doors were not working properly. Looking in the phone book late last night, I saw your ad and called. Your company was able to give me an appointment for a free estimate first thing today. That in itself was great, especially since I was originaly told that there would be a $55. service fee.
Your technician, Joey, called before he came, and arrived just when he said he would. He was very courteous, and he listened and saw the problem I was having immediately. With his knowledge, he corrected the problem in less than 5 minutes. I told him I had just had my garage doors painted. Having said that, he knew exactly what the problem was, and he corrected it. I asked Joey what I owed for his time, and he told me that I did not owe him anything. I offered him something to eat or drink, and he kindly refused. I asked repeatedly if there was anything I could give him for his help, but he told me no, and just reminded me to call again if I continue to experience any problems.
I thought the service I received today was unusually generous. I appreciate the help so much. I hope Joey can be recognized for doing such a good job and for being such a genuinely nice person. I will gladly remember the service I received and pass my experience on to friends and neighbors. Thank you again.
Sincerely,
Rachell Hawtof
–Rachelle Hawtof
A Response from Dean Wilkinson:
Mrs. Hawtof - thank you for such wonderful compliments to Joey. We'll be sure to pass a copy of this on to him. We strive to achieve total satisfaction with all of our repairs for our customers and we're glad that you're one of them. We appreciate your kind words, but most of all, we appreciate you as one of our customers. Thanks again.....Teri