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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door near:

Wilmington Area, DE

(302) 353-4401

Wilmington Area has received 171 reviews, averaging

4.89 of 5 Stars

Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/21/2012
Comments: Online
submission
[?]
The service I received was extremely friendly and professional, extraordinarily thorough, and very prompt. I cannot say enough about the quality service from Precision. I would highly recommend Precision to anyone in need of garage door service. Without a doubt a five star company!
–Elaine Butterfoss
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Jim
Garage Door Install
Wilmington, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 02/19/2012
Comments: Online
submission
[?]
I have no complaints. The initial installation was a pleasant experience. An experienced technician who is respectful of you as a customer and considerate of your time is invaluable. I had to have someone come out a few months later because I am technical challenged sometime and they were very helpful, understanding and pleasant. I always give 4 stars because no one is perfect and there should be something to strive for..but you guys are very close to perfection!
–jeaniee reese
Service Provided:
Garage Door Install
Manager:
Dana
Garage Door and Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/13/2012
Comments: Telephone
submission
[?]
Your installer, Troy, did an extremely good job. He re-measured before he started & he was very knowledgeable about everything he was explaining. I'll refer Precision Doors as often as possible
–Robert Viskup
Service Provided:
Garage Door and Opener Install
Product:
Steel Garage Doors
Technician:
Troy
Garage Door Opener Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/11/2012
Comments: Telephone
submission
[?]
As a customer, I really appreciate the fact that Dan called when he was running a little late - nothing upsets me more than someone being late and wasting my time (except trying to do it myself and making the problem worse). I've always called Precision and every tech has been easy going yet professional and knowledgeable. Keep up the good work.
–Fred Pena
Service Provided:
Garage Door Opener Repair
Technician:
Dan
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/10/2012
Comments: Telephone
submission
[?]
The new sensor that was installed is much more sensitive than the one I had before! If anything is in the way of it, the door's operation is stopped, which works out great. Definitely would recommend to friends and family.
–Ruth S.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Manager:
Dana
Garage Door Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2012
Comments: Telephone
submission
[?]
Dana did a great job & we really appreciate it. We've had service in the past by Precision Garage Door & prefer Dana for any future repairs
–Jack Hoylman
Service Provided:
Garage Door Opener Install
Manager:
Dana
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2012
Comments: Telephone
submission
[?]
Pell explained everything he was going to do prior to the servicing of our door. I thought he did a great job! I've been a Precision Garage Door customer for almost 10 years and will continue to call if I have a concern and refer anyone who asks.
–William E.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Pell
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/01/2012
Comments: Telephone
submission
[?]
I was very pleased with Dan and will be more than happy to recommend Precision Door. I feel as if I received great service.
–Pat B.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dan
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/01/2012
Comments: Telephone
submission
[?]
I was very pleased with Dan and will be more than happy to recommend Precision Door. I feel as if I received great service.
–Pat B.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Dan
Garage Door Install
Wilmington, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 01/31/2012
Comments: Online
submission
[?]
You were recommended by a friend and I am very satisfied. a A little trouble locking the door at first but that seems t to be O.K. now.
–Joyce Johnson
Service Provided:
Garage Door Install
Technician:
Dan
Garage Door Opener Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/27/2012
Comments: Online
submission
[?]
I had used Precision before when the spring broke and the repair was done quickly. Last week, the door and/or opener started to malfunction, not closing all the way, reversing when nothing seemed to be in the path. My opener was 18 years old so I thought it was time to replace it. I called Precision and Russ presented the options at the first visit and came back to do the install 5 days later. I watched the process which was completed quickly and neatly. I will use Precision again for my garage door opener needs. Thanks.
–joseph grieco
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Dan
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/04/2012
Comments: Online
submission
[?]
I was very satisfied with every technician I dealt with.
We had a issue with the door and it was remedied very well by Russ. The service has been outstanding.
–Patricia Gelb
Service Provided:
Garage Door Repair
Technician:
Dan
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/27/2011
Comments: Online
submission
[?]
I very much appreciate that Precision Door did indeed provide same day service. It was a Saturday and also Christmas Eve day. I called several other contractors and did not speak with a person at any of them. I called Precision Door, spoke with a person (not an answering machine) and an appointment was made for later that day. The technician, Dana, arrived earlier than planned (another bonus). He performed the replacement of springs skillfully and expeditiously. Plus he was just a really nice guy.
–Keith Whitlock
Service Provided:
Broken Garage Door Spring Repair
Manager:
Dana
Garage Door Opener Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/22/2011
Comments: Online
submission
[?]
I just wanted to express our satisfaction with your company and leadership from Dean & Larry. Russ, our technician, did a fantastic job. He was prompt, professional, and explained everything in detail. He addressed all of our concerns. Russ is a credit to your company. Thank you for such great customer service.
–Frank / Eileen Levy
A Response from Dean Wilkinson:
Frank - thank you for placing your trust in Precision Garage Door Service. We value you as a our customer and appreciate the fact that you not only remembered us for your new garage door needs, but also the time you've taken to share your comments. I wish you both well in your new home and hope you have a healthy, prosperous and Happy New Year. Thank you again for choosing Precision Garage Doors.....Teri
Service Provided:
Garage Door Opener Repair
Technician:
Russel
Broken Garage Door Spring Repair
Claymont, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/19/2011
Comments: Online
submission
[?]
Dana arrived on time and fixed my door - he presented me with different options but due to budget restraints has to go with the cheapest option. but he did a great job and very satisfied - one thing tho I had 2 coupons and forgot to give them to him coupons totaled $25 -
–sandi brandon
A Response from Dean Wilkinson:
Mrs. Brandon: Thank you for expressing your satisfaction of our service and for taking the time to talk to me today. We appreciate your comments regarding Dana and wish you a healthy and happy 2012...Teri PDS Delaware
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Manager:
Dana
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/11/2011
Comments: Online
submission
[?]
Very happy with the service - gave me a choice of quick appointments, showed up promptly and handled the repair on my 6-yr old garage door. I thought the charge was reasonable and the materials superior to what I had before. Friendly and knowledgeable tech - would use again
–Dale Kaukeinen
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Technician:
Dan
Broken Garage Door Spring Repair
New Castle, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/01/2011
Comments: Online
submission
[?]
Called, showed up on time. He was very knowledgeable. Made repairs in timely manner door works great. Door was always kind of loud lubed door quiet now. My door was only 5 years old was informed door should have had two springs only had one. Would recommend Precision matter of fact let buddy next door know as they have same door
–tracy thomas
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Russel
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/30/2011
Comments: Online
submission
[?]
They were on time, completed job in a tilely manner--discussed future potential replacement of garage door
–Marilyn Hyte
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Dan
Garage Door Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/18/2011
Comments: Online
submission
[?]
I absolutely LOVE the garage door!
Would recommend Precision to anyone who wants good quality, expert job and high level of satisfaction!
Love it, love it, love it!
–Deborah Naylor
Service Provided:
Garage Door Install
Product:
Carriage House Garage Doors
Technician:
Brandon
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/17/2011
Comments: Online
submission
[?]
Good job repairing the door spring, rollers, and opener.
–david mayer
Service Provided:
Broken Garage Door Spring Repair
Technician:
Brandon
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/11/2011
Comments: Online
submission
[?]
Quickly solved our problem with the cable on our garage door.
–Richard Goldbaum
Service Provided:
Garage Door Repair
Manager:
Dana
Garage Door Repair
Wilmington, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 11/04/2011
Comments: Online
submission
[?]
Responded to emergency call and repaired door quickly. I liked the website design and it was important that you were a member of the BBB.
–patricia elliott
Service Provided:
Garage Door Repair
Technician:
Danny
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/30/2011
Comments: Online
submission
[?]
Very professional. Prompt. So much so that they came 1 1/2 hours early! The door is quiet now and I love what they did.
–pat ivie
Service Provided:
Garage Door Repair
:
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/28/2011
Comments: Online
submission
[?]
When I couldn't open my garage door I called Precision at about 9:45 am, and was given a repair window of between 11 and 1 o'clock--pretty prompt in my opinion. However I was close to astonished when Brandon showed up at 10:45 and had finished the repairs by 12 noon.I'm extremely satisfied with your services.
–richard Powers
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brandon
Garage Door Repair
Rockland, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/28/2011
Comments: Online
submission
[?]
Rebuild was not inexpensive, but Brandon was very professional, personable and knowledgable. He fully explained operation of the garage door and what would be required to repair door and reduce noise level of very loud garage door. After rebuild, operation of door is much smoother and quieter. Would definitely recommend.
–bruce jester
A Response from Dean Wilkinson:
Mr Jester: We appreciae the fact that you recognize great service is not inexpensive and we appreciate your feedback. Your positive commments and willingness to refer Precision Garage Door Service will promote added enthusiasm for all of our technicians. Thank you again for taking the time to complete our review request....Teri, PDS Delaware
Service Provided:
Garage Door Repair
Product:
Garage Door Rebuild
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/17/2011
Comments: Online
submission
[?]
Brandon and Danny were excellent. They answered all questions I had and were very professional. I would definitely use your company again and I would request Brandon and Danny to do the work. Thank you.
–sam golder
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/17/2011
Comments: E-mail
submission
[?]
Brandon and Danny were excellent. They answered all questions I had and were very professional. I would definitely use your company again and I would request Brandon and Danny to do the work. Thank you.
–sam golder
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/19/2011
Comments: Online
submission
[?]
Happy with the service
–joe corrado
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Cables
Technician:
Brandon
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/13/2011
Comments: Online
submission
[?]
Brandon was quite knowledgeable regarding the installation and operation of the garage door he installed. I wish he could have been more help in getting Genie to assist in the opener repair.
–LoriAnn Ford
A Response from Dean Wilkinson:
Ms. Ford, thank you for taking the time to enter a review for Precision Door. We value our customer's comments. We have recently given each of our technician's the 800 number for Genie's technical support line. In the future, if one of our technicians runs into a situation they cannot resolve, they will be equipped to get the help they need while they are at our customer's homes. Thank you for your business and we look forward to helping you with any future garage door and garage door opener issues.
Sincerely,
Annette Wilkinson
Owner, Precision Door of Delaware
Service Provided:
Garage Door Install
Product:
Steel Garage Doors
Technician:
Brandon
Garage Door Repair
New Castle, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/12/2011
Comments: Online
submission
[?]
The technician called first,arrived on time, and was very professionl and knowledgeable. The repair was quick and well done. I was given repair options and advised of what may be needed in the future. Everything was fully explained and I was left with great information to make an informed future decision. I would highly recommend Precision.
–Karen Anderson
Service Provided:
Garage Door Repair
Technician:
Russel
(302) 353-4401
Wilmington Area
4.89 out of 5 stars
(171)
Read All Wilmington Reviews
(302) 722-4188
Newark Area
4.69 out of 5 stars
(82)
Read All Newark Reviews
(302) 724-6240
Dover Area
5 out of 5 stars
(29)
Read All Dover Reviews
  • Brookdale Heights
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(302) 329-7039
Rehoboth Beach Area
4.52 out of 5 stars
(33)
Read All Rehoboth Beach Reviews
  • Bay Harbor
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  • Heronwood
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(302) 261-3453
Bear Area
4.9 out of 5 stars
(48)
Read All Bear Reviews
(302) 289-3080
Felton Area
4.89 out of 5 stars
(9)
Read All Felton Reviews
  • Brookhaven Estates
  • Felton (7)
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  • Viola (2)
(302) 339-8492
Georgetown Area
5 out of 5 stars
(8)
Read All Georgetown Reviews
  • Baileys Landing
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  • Seaford (6)
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(302) 449-4022
Middletown Area
4.96 out of 5 stars
(34)
Read All Middletown Reviews
(302) 725-4975
Milford Area
4.75 out of 5 stars
(20)
Read All Milford Reviews
  • Abbotts Mill (14)
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  • Milford (2)
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(302) 297-8179
Millsboro Area
4.96 out of 5 stars
(27)
Read All Millsboro Reviews
(302) 514-1998
Smyrna Area
5 out of 5 stars
(11)
Read All Smyrna Reviews
  • Brenford
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Come visit us at our Showroom & Headquarters:

Precision Garage Door 1-866-579-4295
20 Shea Way #206b Newark DE 19713
Precision Garage Door Warranty

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