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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door:

Precision Garage Door DE
has received 587 reviews, averaging:

4.88 of 5 Stars

Broken Garage Door Spring Repair
Clayton, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/16/2012
Comments: Telephone
submission
[?]
I was completely satisfied with our service with Russ. He did a wonderful job and our door is working better than ever. I will certainly refer you to any of my friends and neighbors that have need of your service.
–Karen Lee
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/14/2012
Comments: Telephone
submission
[?]
I am very happy with the new opener. The door is very quiet now. Troy did a great job, was very professional and cleaned up very well after the job was done. We will be certain to call you if we have any future needs and will tell all of our friends to call you.
–JUDITH DOLINGER
Service Provided:
Broken Garage Door Spring Repair
Technician:
Troy
Broken Garage Door Spring Repair
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/14/2012
Comments: Telephone
submission
[?]
I am very impressed with your company. You are very prompt and the technician was very knowledgeable. I would certainly like to have Jim come back if I have future needs. You are a top notch company and I will be recommending all of my friends to you.
–ED FISCHER
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/12/2012
Comments: Telephone
submission
[?]
We were very pleased with Russ. He did a great job and explained everything before doing the work. When he was finished, he did a great job of cleaning up. We would be happy to have Russ come back if we needed any further service.
–Nick Scarpato
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Install
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/10/2012
Comments: Online
submission
[?]
I have had many repairmen and service individuals to my home, but Troy was absolutely the best. He spent at least 5 hours installing the garage door as well as reviewing everything that he did. Well done! I will recommend this company to everyone. Thank you! Terri Borkland
–Carl Borkland
A Response from Dean Wilkinson:
Terri,
We want you to know how happy we are to get such a good report on our company, and especially Troy. We strive to be the best in the industry and customers like you make it all worthwhile!
Thanks again,
Sue Reed
Service Provided:
Garage Door Install
Technician:
Troy
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/08/2012
Comments: Telephone
submission
[?]
We were extremely happy with your very prompt service. We called and you came out that very day! You fixed our spring and did suggest replacing the springs, but we want to wait until the spring gives us more problems. Rick was a pleasure to have out we will certainly recommend you to everyone we know! You are a 5 star company we are proud to have found.
–Robert Montgomery
Service Provided:
Garage Door Repair
Technician:
Rick
Broken Garage Door Spring Repair
Rehoboth Beach, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/08/2012
Comments: Telephone
submission
[?]
I was completely satisfied with Jim. He did a very good job for me. He was prompt and did my repair in a very timely manner, which I appreciated. I am referring you to everyone I know for any garage door issues. You are truly a 5 star company!
–John Wolfe
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Garage Door Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/08/2012
Comments: Telephone
submission
[?]
I was very happy when Jim came to check my garage door. It wouldn't close all the way and he did a safety check and then explained to me what had happened. He fixed the problem in a very short time. My door works fine, now. I will ask for Jim if I need any future service!
–Mark Gracias
Service Provided:
Garage Door Repair
Technician:
Jim
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/08/2012
Comments: Telephone
submission
[?]
I was very pleased with Rick. He was very polite and we even traded war stories! He came in and got right to work. He really knew what he was doing. I think Precision Door is a very good company and I tell all of my friends & neighbors to call you. Rick is following up on getting some weatherseal for the bottom of my door. You rate a 5 star quality with me
–Bill Dixon
Service Provided:
Garage Door Repair
Technician:
Rick
Garage Door Install
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/08/2012
Comments: Online
submission
[?]
Very nice job. Thank you.
–Dave Rada
Service Provided:
Garage Door Install
Product:
Carriage House Garage Doors
Technician:
Troy
Broken Garage Door Spring Repair
New Castle, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/07/2012
Comments: Telephone
submission
[?]
I love the door. And your technician was excellent! I only have good things to say about your company and I will tell everyone I know to call you if they have any garage door issues.
–Nadija Kowczak
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Broken Garage Door Spring Repair
Hockessin, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/04/2012
Comments: Telephone
submission
[?]
Dean: Wow! Great response time and great service. Russ Richmond, your technician, is very professional. He explained my options and had my door working properly in no time. When we are ready to replace our garage doors, Precision will be the first people we call.
–Jeff Solge
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Broken Garage Door Spring Repair
Lewes, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/02/2012
Comments: Online
submission
[?]
First, I want to thank Susan, I believe was her name, she was very helpful and worked her magic so that the technician was able to come out same day.
Russ was helpful as well as being very kind as I was not having a good day. Shared some in sights on some of lifes challenges, and Gods goodness! Was a totally positive experience. Thank you again and God Bless You All !!!
–Lisa Howard
Service Provided:
Broken Garage Door Spring Repair
Product:
Liftmaster Chain Drive Garage Door Opener
Technician:
Russel
Garage Door Repair
Magnolia, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/02/2012
Comments: Online
submission
[?]
Jim was terrific. He came early as requested and totally solved my problem and answered all my questions. I was impressed with his knowledge and ability. It made my day. I will definitely request Jim in the future and recommend him.
–Douglas Leshner
A Response from Dean Wilkinson:
Thank you for the positive review. It's customers like you who make our jobs worthwhile! We very much appreciate your business
Service Provided:
Garage Door Repair
Technician:
Jim
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/01/2012
Comments: Online
submission
[?]
Prompt, wonderful service!!!!

Thank you.
–Robert Harder
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Broken Garage Door Spring Repair
Dover, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/01/2012
Comments: Online
submission
[?]
Russ Richmond really knew his stuff. He did a great job and was so professional. Precision is the only company that I want working on my garage doors. Thanks again for a job well done!I have used your company 3 times and every time it's great!
Thanks again
–Albert Holmes
A Response from Dean Wilkinson:
Thank you for such positive comments. We really do appreciate customers like you and it makes our jobs worthwhile! We are happy to provide excellent service each and every time!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Broken Garage Door Spring Repair
Claymont, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/01/2012
Comments: Telephone
submission
[?]
The door is working wonderfully. We were extremely happy with Rick and will be recommending your company to all our friends, family and neighbors.
–LENORA JONES
Service Provided:
Broken Garage Door Spring Repair
Technician:
Rick
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/30/2012
Comments: Telephone
submission
[?]
I was completely satisfied with the repair Jim did on my door. My wife was present. I was not there, but the door is working fine, now and all issues have been taken care of.
–michael antoniades
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Garage Door Opener Install
Abbotts Mill, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/27/2012
Comments: Telephone
submission
[?]
We are completely satisfied and door is operating fine, now. All of my issues with the door have been resolved. I will be happy to recommend your company to everyone I know.
–Leland & Melva Ware
Service Provided:
Garage Door Opener Install
Technician:
Rick
Garage Door Opener Repair
Middletown, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/21/2012
Comments: Telephone
submission
[?]
Rick did a good job and explained everything well. I would certainly have him back if we need any work in the future. Very pleased with Precision Door Service!
–Julie Buyers
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair Opener
Technician:
Rick
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/21/2012
Comments: Telephone
submission
[?]
Rick was wonderful. He did a great job and David was extremely happy with his knowledge and expertise. The door is working beautifully. We will certainly recommend your company to all our friends, family and neighbors. Thanks again for a wonderful job!
–David Nielson
Service Provided:
Broken Garage Door Spring Repair
Technician:
Rick
Broken Garage Door Spring Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/20/2012
Comments: Telephone
submission
[?]
I was very happy with my service and my door is working very well, now. Russ was very quick and did a good job on the door and cleaned up very well after the service was completed.
–Grace Sha
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Rebuild
Technician:
Russel
Broken Garage Door Spring Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/18/2012
Comments: Online
submission
[?]
There was a sticker under the door opener in my garage that had your name and number for me to call. The sticker was there from before I bought the house.
Our technician was outstanding. He was knowledgable, helpful and extremely thorough. He took pride in his work, which I very much appreciated. We've had some issues with our door that he fixed perfectly in addition to our reason for calling and now we have an extremely smooth and efficient garage door without any of the previous problems. I'm very pleased with the work and would use your company again in the future. Thank you very much,
Gene Beitman
–Gene Beitman
A Response from Dean Wilkinson:
Thank you so much for the positive review. We always strive to be the best in the industry and to give the best customer care. Customers like you make our jobs worth while.
Thanks again for the great review!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Rick
Garage Door Opener Repair
Seaford, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/16/2012
Comments: Telephone
submission
[?]
We were very pleased with Jim. He did a wonderful job and we will recommend your company to all of our friends & neighbors. Our door operates very well and so quiet!
–Jerry Chapman
Service Provided:
Garage Door Opener Repair
Technician:
Jim
Garage Door Opener Install
Hockessin, DE
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 04/13/2012
Comments: Online
submission
[?]
I have been very satisfied with the service we've experienced. Our technician went above and beyond to make sure our door was in good order. I will definitely recommend this company to others.
–Deborah Ellis
A Response from Dean Wilkinson:
Thank you for the great review. We appreciate customer who give us positive feedback. We strive to be the best in the industry. It is customers like you that make it worth while.
Service Provided:
Garage Door Opener Install
Product:
Genie Garage Door Opener
Technician:
Rick
Broken Garage Door Spring Repair
Abbotts Mill, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/12/2012
Comments: Telephone
submission
[?]
the customer service was good, I have no complaints. The tech, Russ was excellent! I told him if I need my other door done I want him to come. He was so nice and explained everything. My door is great!
–Gertrude George
Service Provided:
Broken Garage Door Spring Repair
Technician:
Russel
Garage Door Repair
Wilmington, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/11/2012
Comments: Telephone
submission
[?]
Rick was just exceptional! Even my son told me that he had a real mess to straighten out and he did a wonderful job. I would be most happy to have Rick return to install an opener he recommended.
–Mary Russo
Service Provided:
Garage Door Repair
Technician:
Rick
Broken Garage Door Spring Repair
Newark, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/11/2012
Comments: Telephone
submission
[?]
I feel the first call was handled perfectly. I would change nothing about the call. I was just there, tech was very informative and did a wonderful job. My door is working fine, now.
–Charlie Tucker
Service Provided:
Broken Garage Door Spring Repair
Technician:
Rick
Broken Garage Door Spring Repair
Rehoboth Beach, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/11/2012
Comments: Telephone
submission
[?]
Jim was perfect! He did an excellent job.He came in and was very efficient.
Very happy with my door. I have been recommending your company to all my neighbors.
–Donn Philpot
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim
Garage Door Repair
Abbotts Mill, DE
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/09/2012
Comments: Telephone
submission
[?]
My door is working very well. Dan did a professional job and I would be most happy to have him back if I needed future service.
I am contacting Amarr with some issues I have with the door itself, but it in no way reflects on your service.
I would rate you with a 4 1/2 only because I feel no one is perfect!
–George Rose
Service Provided:
Garage Door Repair
Technician:
Dan
(302) 353-4401
Wilmington Area
4.91 out of 5 stars
(211)
Read All Wilmington Reviews
(302) 722-4188
Newark Area
4.78 out of 5 stars
(101)
Read All Newark Reviews
(302) 724-6240
Dover Area
4.98 out of 5 stars
(42)
Read All Dover Reviews
  • Brookdale Heights
  • Camden
  • Camden Wyoming (7)
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  • Rodney Village
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  • Woodside
(302) 329-7039
Rehoboth Beach Area
4.71 out of 5 stars
(42)
Read All Rehoboth Beach Reviews
  • Bay Harbor
  • Beaver Dam Acres
  • Dewey Beach
  • Henlopen Acres
  • Heronwood
  • Lewes (22)
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  • Rehoboth Beach (20)
  • The Woods On Herring Creek
(302) 261-3453
Bear Area
4.91 out of 5 stars
(54)
Read All Bear Reviews
(302) 289-3080
Felton Area
4.9 out of 5 stars
(10)
Read All Felton Reviews
  • Brookhaven Estates
  • Felton (8)
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  • Hughes Crossroads
  • Little Heaven
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  • Viola (2)
(302) 339-8492
Georgetown Area
5 out of 5 stars
(11)
Read All Georgetown Reviews
  • Baileys Landing
  • Bethel
  • Blades
  • Briar Hook
  • Bridgeville
  • Broad Creek
  • Concord
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  • Georgetown (3)
  • Hollyville
  • Kings Crossroads
  • Middleford
  • Piney Grove
  • Richard Heights
  • Seaford (8)
  • Stockley
(302) 449-4022
Middletown Area
4.97 out of 5 stars
(43)
Read All Middletown Reviews
(302) 725-4975
Milford Area
4.83 out of 5 stars
(30)
Read All Milford Reviews
  • Abbotts Mill (24)
  • Adams Crossroads
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  • Layton Corners
  • Lynch Heights
  • Melvin Crossroads
  • Milford (2)
  • Milton (3)
  • New Market
  • Slaughter Beach
  • Vernon
  • Woods Haven
(302) 297-8179
Millsboro Area
4.96 out of 5 stars
(28)
Read All Millsboro Reviews
(302) 514-1998
Smyrna Area
5 out of 5 stars
(15)
Read All Smyrna Reviews
  • Brenford
  • Chambersville
  • Clayton (3)
  • Collins Beach
  • Delaney Corner
  • Kenton
  • Nandains Landing
  • Smyrna (12)
  • Walker
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  • Woodland Beach

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1-866-579-4295
20 Shea Way #206b Newark DE 19713
Precision Garage Door Warranty

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